Shipping Information (COVID-19)
UP & RUNNING...
COVID-19 has created unprecedented challenges for small business sellers across the country and around the world. We’re monitoring the situation closely. Although we are operating with limited staff, our team works tirelessly to keep up with the extreme influx of orders we have received as online shopping has experienced a rapid growth period.
We have received many inquires as to when an order will arrive. We have incorporated new safety and security measures to protect our team, increasing our processing time to 3-5 business days. The estimated delivery time frame is now between 21-45 business days, depending on shipping location and certain postal codes seem to be experiencing longer wait times with imposed local delivery restrictions. We sincerely apologize for any inconvenience this may cause.
While the health and safety of our team are most important, our customers remain our top priority. Like so many companies, we are doing everything in our power to help our community navigate these uncertain times. We ask that you are patient with us and each other and treat everyone with kindness. While this situation presents unique difficulties, we are optimistic that all of us will ultimately emerge stronger and more resilient.
Thank you in advance for your patience and understanding as we adjust how we support our customers and team members during this challenging period.
STAY SAFE. STAY INFORMED.
We educate team members with regular communications about COVID-19 and the importance of keeping their workplace clean, washing hands frequently, and staying home or seeking proper medical attention if they do not feel well. Stay up to date and informed on ways to protect your health with your local trusted news sources and your local health department.
PRE-SHIPMENT STATUS & TRACKING NUMBERS
During this time, a shipping label is created, and tracking information is updated for all customers. You will receive a Shipping Confirmation email with the tracking information. By creating shipping labels before fulfillment, we ensure that each item will correct the customer's address.
A customer will see a status of "Pre-Shipment" or "Pending" associated with your tracking information. Again, this status may not be updated for 3-5 business days (closed weekends) while the order is being prepared for shipment with the carrier.
FULFILLMENT & SHIPPING PROCESS
The Invincible Shoe partners with major shipping companies like USPS, FedEx, DHL, UPS, and many others - allowing us to ship direct to your door and proudly offer flat rate insured shipping.
Before moving to our fulfillment team, our processing department verifies no changes or updates have been requested from the customer. Afterward, they proceed to scan each order and gather the products associated with that particular order.
Right now, as noted above, we require between 3-5 business days on average to fulfill your order. Some items may take longer, especially around major holidays (up to 10 days) or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department, we cannot make any changes (including address changes). We will only ship to the address provided at check-out as it appears on the order confirmation receipt.
We only ship during business days during normal business hours and do not ship on Saturdays, Sundays, or holidays.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in our warehouse locations.
Shipping time varies by state, region, or country. As noted above, the estimated delivery time frame is currently between 21-45 business days. Please check the tracking link for the most up to date information on your delivery status. Specific delivery dates are not provided nor guaranteed.
While we will do all that we can to make sure you order is delivered on time, The Invincible Shoe cannot be held responsible for conditions beyond our control such as required postal processing, delivery restrictions, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates. We appreciate your understanding.
The Invincible Shoe is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered and you have not received it, please file a claim with your respective shipping carrier.
Contact USPS about a Stolen Package or Find Missing Mail
While the USPS protocol for refunding damaged packages is clear, its process for stolen mail is not. If your package was shipped and delivered by USPS, but it’s missing, you’ll need to file a claim regardless.
- Have the tracking number ready
- Proof of the value of the item, if possible
If your package was stolen and there’s evidence, take photos and submit those too;
USPS Updated Tracking Information ph. 1-800-222-1811
USPS Lost / Damaged / Missing Mail ph. 1-800-275-8777
Contact USPS to Start a Claim Online
Contact FedEx to Start a Claim Online
Contact UPS to Start a Claim Online
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. We may not be able to honor your claim if it is not reported within 48 hours.
Wrong Address Disclaimer:
It is the buyer's responsibility to make sure that the shipping address entered is correct before submitting an order. If the order has already been processed through our shipping department, we cannot retrieve it to address change.
We would love to hear your feedback, questions, or concerns. Please feel free to email us at firstname.lastname@example.org to let us know how we are doing. We appreciate your feedback and are always striving to improve.